Event Overview:

Event Date: 24th May 2025 | 11am -1pm

Event Registration: Will Update 

Target Audience: Staffing professionals, recruitment agency owners, and client management teams

Event Overview: Duration: 2 hours

Target Audience: Staffing professionals, recruitment agency owners, and client management teams

Webinar Flow:

1. Introduction (10 minutes)

• Welcome participants and introduce the topic.

• Briefly outline the agenda and objectives of the webinar.

2. Building Long-Term Relationships with Clients (40 minutes)

• Discuss the importance of trust and communication in client relationships.

• Share strategies for understanding client needs and preferences.

• Highlight the role of regular check-ins and feedback in maintaining relationships.

• Introduce tools for nurturing connections, such as email and WhatsApp.

• Interactive Element: Poll or short breakout discussion on best practices participants have experienced.

3. Managing Client Expectations (30 minutes)

• Outline key practices for setting and communicating clear expectations from the start.

• Discuss how to handle scope changes and renegotiate terms when necessary.

• Share techniques for keeping clients informed throughout the recruitment process.

• Interactive Element: Role-playing exercise where participants practice setting expectations with a mock client.

4. Handling High-Pressure Client Demands (30 minutes)

• Identify common high-pressure scenarios in client management.

• Provide techniques for staying calm and professional under pressure.

• Discuss the importance of prioritizing tasks and managing time effectively.

• Share real-life case studies of successfully handling challenging client situations.

• Interactive Element: Q&A session to discuss specific client demand scenarios faced by attendees.

5. Leveraging Technology for Client Management (20 minutes)

• Discuss various tools and software for enhancing client management, including CRM systems.

• Explore how automation can streamline communication and task management.

• Highlight the use of LinkedIn for connecting with HR professionals, both current and prospective clients.

• Provide examples of effective use of technology to foster stronger client relationships.

6. Building a Strong Professional Network (15 minutes)

• Emphasize the importance of networking in client management.

• Share strategies for expanding professional connections within the industry.

• Encourage participants to actively engage in industry events and online forums.

7. Actionable Takeaways (10 minutes)

• Summarize key points discussed during the webinar.

• Provide attendees with a checklist of best practices for client management.

8. Q&A Session (15 minutes)

• Open the floor for any remaining questions from participants.

9. Closing Remarks (10 minutes)

• Thank participants for attending and encourage them to apply the strategies discussed.

• Provide information on additional resources or upcoming webinars related to client management in the staffing industry.

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Join SRIF as Your Guiding Partner for Business Success!

At SRIF, we are committed to supporting you in your journey towards growth and innovation. Our events are designed to be enriching and informative, equipping you with the knowledge and insights necessary to thrive in today’s competitive landscape. Each month, we host webinars that cover a variety of topics, ensuring you stay ahead in your industry. By joining SRIF, you will experience transformational growth through our community, gaining access to expert guidance and valuable resources. Don’t miss out on the opportunity to enhance your skills and network with like-minded professionals.

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